Help and support

Just 3 quick steps to access the course:

1. Register as a user.
2. Find the course you want.
3. Pay by card.

The course will then be ready on My Page, and once you have passed the course you will find your certificate there too.

1. Click the login box up on the right in menu bar at the top
2. Click on Forgot password
3. Enter username or e-mail
4. Click Reset password

Yes, all of our courses are available for tablet.

If you need to take them offline consider downloading our app, available on Google Play and the App Store.

To take an e-learning course you need

• Stabile internet connection.
• Browser that supports HTML video.
• The network where the course is run must allow for communication against our media server.
• Citrix or similar systems may cause issues.

Some problems can be fixed by downloading Google Chrome. You can download Google Chrome here: https://www.google.com/chrome/

If your company has an agreement with Trainor, consult with your Trainor administrator so they can create a user for you.

If not:

1. Click the login box up on the right in the top menu bar
2. Click on: Register as a new user

Old course diplomas can be found on My Page.

1. Log in and go to My Page.
2. Look for the card with the title Completed course.
3. If you have more course certificates, you can find them under "View list"
4. Here you can print the course certificates for the latest courses you have passed.
5. Select your language
6. Choose format
7. Click download course certificate

1. Click the login box up on the right in the top menu bar
2. Click Register new company
3. Fill in the form
4. Click send information

1. Log in
2. Click My Company
3. Click the New user in the Users column
4. Fill in the fields
5. Click Create Account

You can pay either by credit card or by invoice.
To get an invoice, you must be registered with us with a company account.

To order a course for someone else, you must have a user on trainor.no with administrative rights and you must be logged in.

1. Login
2. Click on course in the top menu bar on the left side
3. Use the search function and the check boxes find the course you want
4. Click on the appropriate course
5. Click Order
6. Click Add to participants
7. Tick the participants you require
8. Click Add
9. Click: To payment
10. Select payment method
11. Fill in any reference if required
12. Click: Confirm Order

As an administrator, you can:

• Register, modify and delete users
• Organize users in operational units
• Assign courses to your staff or co-workers
• Access the participant reports that provide useful print-out features and keep track of your users' course status
• Receive notification when the e-learning courses are completed
• Receive notification when your staff or co-workers need to update their skills in certain fields (e-learning courses only)
• Print out course certificates
• Delegate administrator rights to others in your company